Policies for Federal Agency Public Websites and Digital Services

Federal Agency public websites and digital services are defined here as online information resources or services maintained in whole or in part by the departments and agencies in the Executive Branch of the U.S. Federal Government that are operated by an agency, contractor, or other organization on behalf of the agency 4. They provide government information or services to the public or a specific user group across a variety of delivery platforms and devices, and support the proper performance of an agency function.

Unless already required by existing law or policy, or noted below, agencies are expected to comply with the requirements of this Memorandum within 180 days of its publication date. The Digital Services Playbook and Checklist of Requirements for Federal Websites and Digital Services may be helpful additional sources of information for agencies.

GSA will regularly report on their DotGov Dashboard how agencies are implementing the policies in this Memorandum. To facilitate this reporting and compliance, GSA’s Office of Government-wide Policy will stand up a new Council of agency Web/Digital Directors within 30 days of the publication of this memo.

Agencies’ management of their public websites and digital services must continue to comply with all relevant Federal laws and policies.


4:(Digital services include the delivery of digital information (i.e., data or content) and transactional services (e.g., online forms, benefits applications) across a variety of platforms, devices, and delivery mechanisms (e.g., websites, mobile applications, and social media).